We build with clarity, and operate with integrity.
Service Agreement
Payment
The Buyer agrees to pay XLR8 Industries LLC (“Seller”) for products and installation services in accordance with the applicable Sales Agreement, Payment Agreement, and Quotation Agreement. The total purchase price is as stated in the accepted quotation.
Upon signing the Sales Agreement, the Buyer shall pay a 50% deposit toward the total purchase price. The cost of all materials must be paid in full and cleared before any materials are ordered by the Seller. The remaining balance for installation and related services is due upon completion of installation and final client sign-off.
Payments may be made via bank transfer, credit card, or other approved payment methods. Late payments are subject to a 10% monthly late fee. If payment is not received within 60 days of the due date, Seller may suspend or terminate services at its discretion.
Payment refund
The Buyer may cancel the Sales Agreement within 30 days of signing and receive a refund of payments made, excluding any non-refundable costs. Non-refundable costs include, but are not limited to, materials that have already been ordered, customized, shipped, or paid for on the Buyer’s behalf.
If installation has commenced prior to cancellation, the Buyer is responsible for payment of all work completed up to the date of termination. Approved refunds will be processed within 15 days of written cancellation confirmation.
Confidentiality
Each party agrees to keep confidential all non-public, proprietary, or confidential information disclosed in connection with the Products and Services. Confidential information may be disclosed only as required by law, regulation, or court order, or with the prior written consent of the disclosing party. These obligations shall survive termination of the Agreement.
Intellectual property
All intellectual property rights related to the products, installation methods, software, designs, documentation, and related materials remain the exclusive property of XLR8 Industries LLC. Any intellectual property provided by the Buyer remains the Buyer’s property. No transfer of ownership or license is granted except as expressly stated in writing.
Privacy policy
By engaging XLR8 Industries LLC and using its services, the Buyer acknowledges that they have read, understood, and agreed to the Seller’s Privacy Policy, which governs the collection, use, and protection of personal information provided in connection with the services.
Service modification
Seller reserves the right to modify, suspend, restrict, or discontinue any portion of the Products or Services due to circumstances including, but not limited to, material availability, supplier delays, force majeure events, regulatory changes, or operational requirements. Seller will provide reasonable notice to the Buyer when practicable.
Limitation of liability
To the fullest extent permitted by law, XLR8 Industries LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the Products or Services. Seller’s total liability for any claim shall not exceed the total amount paid by the Buyer under the applicable Agreement.
Warranty and warranty disclaimers
Excluding glass and mirror products, when applicable, products are covered by a two (2) year limited warranty against defects in materials, manufacturing, performance issues, and applicable electronic malfunctions, as outlined in the Warranty and Aftercare Agreement. Seller also provides three (3) years of complimentary aftercare, including annual inspections and applicable software updates.
The warranty does not cover damage caused by misuse, mishandling, unauthorized repairs, normal wear and tear, or circumstances outside Seller’s control. Except for the express warranties stated herein, all other warranties, express or implied, are disclaimed.
Resolving disputes
These Terms and all related agreements shall be governed by and construed in accordance with the laws of the State of Texas, United States of America. Any dispute arising out of or relating to these Terms or the Products and Services shall be resolved in the state or federal courts located in Texas.
Right to terminate
Either party may terminate the Agreement in accordance with the termination provisions set forth in the Sales Agreement. Upon termination, the Buyer remains responsible for payment of the 30% deposit, the full cost of materials if materials have been ordered, and all Services performed up to the termination date. Provisions relating to payment obligations, confidentiality, intellectual property, limitation of liability, governing law, and dispute resolution shall survive termination.